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Varco Customer Satisfaction Survey: https://tinyurl.com/VarcoSatisfactionSurvey
Varco Heat Treating
F-520-001-B
Quality Policy
QUALITY POLICY
QUALITY POLICY
Varco Heat Treating
and its employees are committed to meeting
customer and legal
requirements in order to achieve customer
satisfaction. We
will always strive to provide quality products on
time and continually
improve our Quality Management System.
QUALITY OBJECTIVES
Product Quality to
Customer ≥ 98%
On-Time-Delivery 75%
turnaround within 5 days
Customer
Satisfaction Average ≥ 3.5 Stars
PROCESS METRICS
Rework less than 5%
Purchasing:
Supplier’s OTD 85% turnaround with 7 days.
Supplier’s
Quality >90%
Order Receipt to
Entry within 48 Hours ≥ 95%
MISSION
To provide
exceptional quality services and support to customers along with
exceptional learning
and financial opportunities for Varco employees.
VALUES
Ethics - We exercise
our duties with honesty and integrity at all times.
Teamwork - We
respect and support each other, without blame, to create a
stronger and better
performing team.
Customer Service -
We respond to every customer quickly, thoroughly,
professionally and with courtesy.
QUALITY CLAUSES
F-840-006-B
Varco Heat Treating
Product/Service
Purchased Quality Code
Raw Material QC01,
QC02, QC04, QC05, QC06, QC07, QC15, QC17, QC20, QC21, QC22, QC23, QC24,
QC25, QC26, QC27
Hardware & Other
Materials
QC01, QC02, QC04,
QC05, QC06, QC07, QC09, QC15, QC16, QC17, QC21, QC22, QC23, QC24, QC25,
QC26, QC27, QC28
Special Processes
(e.g. Heat Treat,
Plating, Welding)
QC01, QC02, QC03, QC05,
QC06, QC07, QC10, QC11, QC15, QC17, QC21, QC22, QC24, QC25, QC26, QC27
Calibration &
Other Outside
Services
QC01, QC02, QC05,
QC06, QC07, QC08, QC09, QC10, QC12, QC14, QC15, QC16, QC17, QC19, QC21,
QC22, QC24, QC25,
QC26, QC27
Quality Code Title
Requirement
QC01 Quality System
Supplier shall
establish and maintain a Quality System acceptable to
Varco Heat Treating,
for the goods and/or services purchased under this
purchase order. As a
minimum, the supplier's Quality System must meet
the requirements of
ISO9001 or better.
QC02 AS9100
Compliant
The supplier is
required to maintain a Quality System in compliance to
AS9100. If facility
is not certified to AS9100, buyer reserves the right to
conduct surveillance
at supplier's facility to make final determination that
Supplier's Quality
System meets the requirements, and/or supplier will
be required to
complete a Supplier Survey Questionnaire.
QC03 NADCAP
Approval Special processing
NADCAP approval is required. The special process
requirements will be
listed on the actual purchase order.
QC04 Supplier
Furnished Material
Supplier shall
submit Chemical and Physical test reports in accordance
with the latest
material specifications and revision. Distributors must
provide a
certification verifying the materials traceability to the Mill test
reports when
supplied.
QC05 Sub-Contractor
Flow Down
Supplier is required
to flow down the requirements of this purchase
order, including terms
and conditions to the Supplier's subcontractors.
Flow down of key
characteristics is required when specified on the face of
purchase order.
QC06 Record
Retention and Disposition
As a minimum, the
Supplier is to retain records for at least 10 years from
the date of shipment
under each applicable order for all products/part
numbers unless
otherwise specified in the order. In special
circumstances, the
purchase order will identify the actual required
number of years that
the records should be maintained. After the
minimum retention
period is achieved, suppliers may disposition the
records as archive
or destroy at their discretion.
QC07
Measuring &
Test Equipment
The Supplier's
equipment shall be calibrated in accordance with
ANSI/NCLSL Z540-1 or
ISO 10012-1 and traceable to NIST.
QC08 Varco Heat
Treating Furnished
Property
Supplier is to
return all furnished property to Varco Heat Treating at the
completion of the
purchase order. Furnished property may include but
not be limited to
the following: drawings, mylars, process specification,
tooling, fixtures,
and excess raw material.
QC09 Parts
Identification The Supplier
is to identify parts in accordance with purchase order
requirements.
QC10
Nonconformance/Corrective Action
The Supplier is to
notify Varco Heat Treating of any Nonconformance
prior to shipping
product and obtain approval for disposition of any
nonconforming
product. In addition, the Supplier will maintain a system
of handling
non-conformances and corrective actions.
QC11 Special
Processing Approval
The Supplier is to
perform a special process on this purchase order.
Special processing
may include one of the following processes: heattreating,
stress relieving or
Nondestructive testing. Varco Heat Treating
shall identify the
specific process specification and the end user on the
purchase order. The
Supplier should maintain its special process approval
with the end user.
If the Supplier is not currently approved for the
specified process,
it is the Supplier's responsibility to notify Varco Heat
Treating
immediately.
QUALITY CLAUSES
F-840-006-B
QC12 Dimensional
Inspection Report The Supplier
is to document an actual dimensional inspection report and
submit it to Varco
Heat Treating at the completion of the purchase order.
QC14
Calibration Vendor
The calibration
vendor shall be accredited to ISO17025. All measuring
and test equipment
shall be calibrated in accordance with ANSI/NCLSL
Z540-1 or ISO
10012-1 and traceable to NIST.
QC15 Packaging
Protection
Supplier to package
parts in a manner that will protect parts from any
kind of damage. No
metal to metal contact is ever allowed. In special
circumstances, the
purchase order may specify the manner the parts are
to be packaged.
QC16 Part Number
Serialization All parts should
have unique serial numbers assigned. Supplier is to
maintain
tractability throughout the production stage.
QC17 Certificate of
Conformance
A certification is
required, stating that all of the products or services
meet the contractual
or purchase order requirements. The certificate
must list the part
number and all of the applicable process specifications,
including up to date
revision levels.
QC19 Key
Characteristics Data Required
This purchase order
deals with the drawing that identifies key
characteristics.
Both the Supplier and Varco Heat Treating should have
established a
control plan prior to the placement of this purchase order.
QC20 BUY AMERICA ACT
Items procured under
this purchase order must be compliant with DFAR
252.225-7000
QC21 Right of Entry
Varco Heat Treating,
our customers, and/or any applicable regulatory
authority reserve
the right to access the supplier’s applicable areas of all
facilities, at any
level of the supply chain, involved in the order and to all
applicable records.
Reason for access may include inspection of the item
on order, status of
the item, or reviewing quality records pertaining to
the purchase order
in question.
QC22 QMS Awareness
Vendors Personnel
must be made aware of:
• their
contribution to product or service conformity;
• their
contribution to product safety;
• the
importance of ethical behavior.
QC23 Counterfeit Prevention Vendor must have a
process in place to detect and prevent the use of
counterfeit
parts/materials.
QC24 Control & Monitoring Requirements
Vendor must maintain
a Quality Level ≥90% and an OTD level ≥85%. If
levels drop below
target, supplier will be notified and may be placed on
conditional status
or disapproved if not corrected
QC25 Change Notification
Supplier is to
notify Varco Heat Treating of changes in product and/or
process, changes of
suppliers, changes of manufacturing facility location
and, where required,
obtain organization approval.
QC26 Acceptance Authority Media
Media such as
inspection stamps and electronic signatures used for
product
acceptance/inspection must be controlled and traceable to the
personnel they are
issued to.
QC27 Verification on Supplier’s Premises
Verification of
product on supplier premises by Varco Heat Treating or its
customers, does not
remove the obligation to provide conforming
products and shall
not be used as the organizations evidence of
conformity.
QC28 Shelf Life Materials
The supplier
provides the manufacturing date, shelf life, and expiration
date for all limited
shelf life items under this order. All items will have
75% or more of their
shelf life remaining at the time of shipment to
Varco Heat Treating.
All items are packaged, labeled and transported per
their applicable regulatory requirements.
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