Varco Customer Satisfaction Survey: https://tinyurl.com/VarcoSatisfactionSurvey QUALITY
CLAUSES F-840-006-A |
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Varco Heat
Treating
F-520-001-A
Quality
Policy
QUALITY POLICY
Varco
Heat Treating and its employees are committed to meeting customer and legal
requirements in order to achieve customer satisfaction. We will always strive
to provide quality products on time and continually improve our Quality
Management System.
QUALITY OBJECTIVES
Product
Quality to Customer
≥ 98%
On-Time-Delivery
90% turnaround within 5 days
Customer
Satisfaction Average ≥ 3.5 Stars
PROCESS METRICS
Rework
less than 5%
Purchasing:
60-80 out 80 possible per F31
Order
Receipt to Entry within 48 Hours ≥ 95%
MISSION
To provide exceptional quality services and
support to customers along with exceptional learning and financial
opportunities for Varco employees.
VALUES
Ethics - We
exercise our duties with honesty and integrity at all times.
Teamwork - We
respect and support each other, without blame, to create a stronger and better
performing team.
Customer
Service - We respond to every customer quickly, thoroughly, professionally and
with courtesy.
QUALITY CLAUSES F-840-006-A
Varco Heat Treating
Product/Service Purchased
Quality Code
|
Raw Material |
QC01, QC02, QC04, QC05, QC06, QC07, QC15, QC17, QC20, QC21, QC22, QC23,
QC24, QC25, QC26, QC27 |
|
Hardware & Other
Materials |
QC01, QC02, QC04,
QC05, QC06, QC07, QC09, QC13, QC15, QC16, QC17, QC21, QC22, QC23, QC24, QC25,
QC26, QC27, QC28 |
|
Special Processes (e.g. Heat Treat,
Plating, Welding) |
QC01, QC02, QC03,
QC05, QC06, QC07, QC10, QC11, QC13, QC15, QC17, QC21, QC22, QC24, QC25, QC26,
QC27 |
|
Calibration &
Other Outside Services |
QC01, QC02, QC05,
QC06, QC07, QC08, QC09, QC10, QC12, QC13, QC14, QC15, QC16, QC17, QC19, QC21,
QC22, QC24, QC25, QC26, QC27 |
|
Quality Code |
Title |
Requirement |
|
QC01 |
Quality System |
Supplier shall establish and maintain a Quality
System acceptable to Varco Heat Treating, for the goods and/or services
purchased under this purchase order. As a minimum, the supplier's Quality
System must meet the requirements of ISO9001 or better. |
|
QC02 |
AS9100 Compliant |
The supplier is required to maintain a Quality
System in compliance to AS9100.
If facility is not certified to AS9100, buyer reserves the right to
conduct surveillance at supplier's facility to make final determination that Supplier's
Quality System meets the requirements, and/or supplier will be required
to complete a Supplier Survey Questionnaire. |
|
QC03 |
NADCAP Approval |
Special processing NADCAP approval is required.
The special process requirements will be listed on the actual purchase order. |
|
QC04 |
Supplier Furnished
Material |
Supplier shall submit Chemical and Physical test
reports in accordance with the latest material specifications and revision.
Distributors must provide a certification verifying the materials
traceability to the Mill test reports when supplied. |
|
QC05 |
Sub-Contractor
Flow Down |
Supplier is required to flow down the
requirements of this purchase order, including terms and conditions to the
Supplier's subcontractors. Flow down of key characteristics is required when
specified on the face of purchase order. |
|
QC06 |
Record Retention
and Disposition |
As a minimum, the Supplier is to retain records
for at least 10 years from the date of shipment under each applicable order
for all products/part numbers unless otherwise specified in the order. In special circumstances, the purchase
order will identify the actual required number of years that the records
should be maintained. After the minimum retention period is achieved,
suppliers may disposition the records as archive or destroy at their
discretion. |
|
QC07 |
Measuring & Test Equipment |
The Supplier's equipment shall be calibrated in
accordance with ANSI/NCLSL Z540-1 or ISO 10012-1 and traceable to NIST. |
|
QC08 |
Varco Heat
Treating Furnished Property |
Supplier is to return all furnished property to
Varco Heat Treating at the completion of the purchase order. Furnished
property may include but not be limited to the following: drawings, mylars, process specification, tooling, fixtures, and
excess raw material. |
|
QC09 |
Parts
Identification |
The Supplier is to identify parts in accordance
with purchase order requirements. |
|
QC10 |
Nonconformance/Corrective
Action |
The Supplier is to notify Varco Heat Treating of
any Nonconformance prior to shipping product and obtain approval for
disposition of any nonconforming product. In addition, the Supplier will
maintain a system of handling non-conformances and corrective actions. |
|
QC11 |
Special Processing
Approval |
The Supplier is to perform a special process on
this purchase order. Special processing may include one of the following
processes: heat-treating, stress relieving or Nondestructive testing. Varco
Heat Treating shall identify the specific process specification and the end
user on the purchase order. The Supplier should maintain its special process
approval with the end user. If the Supplier is not currently approved for the
specified process, it is the Supplier's responsibility to notify Varco Heat
Treating immediately. |
|
QC12 |
Dimensional
Inspection Report |
The Supplier is to document an actual dimensional
inspection report and submit it to Varco Heat Treating at the completion of
the purchase order. |
|
QC13 |
First Article Inspection |
The Supplier to submit a First Article per AS9102
with this purchase order. It should identify all of the process
specifications and dimensional data. |
|
QC14 |
Calibration Vendor |
The calibration vendor shall be accredited to
ISO17025. All measuring and test equipment shall be calibrated in accordance
with ANSI/NCLSL Z540-1 or ISO 10012-1 and traceable to NIST. |
|
QC15 |
Packaging
Protection |
Supplier to package parts in a manner that will
protect parts from any kind of damage. No metal to metal contact is ever
allowed. In special circumstances, the purchase order may specify the manner
the parts are to be packaged. |
|
QC16 |
Part Number
Serialization |
All parts should have unique serial numbers
assigned. Supplier is to maintain tractability throughout the production
stage. |
|
QC17 |
Certificate of
Conformance |
A certification is required, stating that all of
the products or services meet the contractual or purchase order requirements.
The certificate must list the part number and all of the applicable process
specifications, including up to date revision levels. |
|
QC18 |
The Boeing Company
Approved Process |
The Supplier shall maintain a special process
approval from The Boeing Company on this purchase order. |
|
QC19 |
Key
Characteristics Data Required |
This purchase order deals with the drawing that
identifies key characteristics. Both the Supplier and Varco Heat Treating
should have established a control plan prior to the placement of this
purchase order. |
|
QC20 |
BUY AMERICA ACT |
Items procured under this purchase order must be compliant with DFAR 252.225-7000 |
|
QC21 |
Right of Entry |
Varco Heat Treating, our customers, and/or any
applicable regulatory authority reserve the right to access the
supplier’s applicable areas of all facilities, at any level of the supply
chain, involved in the order and to all applicable records. Reason for access
may include inspection of the item on order, status of the item, or reviewing
quality records pertaining to the purchase order in question. |
|
QC22 |
QMS Awareness |
Vendors
Personnel must be made aware of: • their contribution to product or service
conformity; • their contribution to product safety; • the importance of
ethical behavior. |
|
QC23 |
Counterfeit Prevention |
Vendor
must have a process in place to detect and prevent the use of counterfeit
parts/materials. |
|
QC24 |
Control & Monitoring Requirements |
Vendor must
maintain a Quality Level ≥98% and an OTD level ≥98%. If levels
drop below target, supplier will be notified and may be placed on conditional
status or disapproved if not corrected |
|
QC25 |
Change Notification |
Supplier is to notify Varco Heat Treating of
changes in product and/or process, changes of suppliers, changes of
manufacturing facility location and, where required, obtain organization
approval. |
|
QC26 |
Acceptance Authority Media |
Media such as inspection stamps and electronic
signatures used for product acceptance/inspection must be controlled and
traceable to the personnel they are issued to. |
|
QC27 |
Verification on Supplier’s Premises |
Verification of product on supplier premises by
Varco Heat Treating or its customers, does not remove the obligation to
provide conforming products and shall not be used as the organizations
evidence of conformity. |
|
QC28 |
Shelf Life Materials |
The
supplier provides the manufacturing date, shelf life, and expiration date for
all limited shelf life items under this order. All items will have 75% or more of their
shelf life remaining at the time of shipment to Millipart. All items are packaged,
labeled and transported per their applicable regulatory requirements. |